Frequently Asked Questions

1. Uninvoicing an Order

To do this, look up your order,

click on the ACCOUNTS POSTING TAB

Click on the Invoice entry in the accounts listing

You will see a Menu come up

Click on Cancel the Invoice

The follow the instructions.

The cancellation will appear on the accounts listing

2. Reversing a Payment

To do this, look up your order,

click on the ACCOUNTS POSTING TAB

Click on the Payment entry you wish to cancel in the accounts listing

You will see a Menu come up

Click on Cancel the Payment

The follow the instructions.

The cancellation will appear on the accounts listing

3. Cancelling / Un-cancelling an Order

Look up your order

Click on the Cancel Order button

You will be asked to confirm

If Already Cancelled, you will be asked if you wish to bring it back

4. Logging in and Out of SNA

When you login you will be asked for you code which are usually your initials.  If you closed the system without logging out, SNA will say you are still logged in and then log your previous session out and allow you to try again.

If you have exceed the number of licences that you bought you will be advised to log someone out. You will will be presented with a list of users currently logged in. Un-tick anyone not using it and try again. 

5. Closing a 'Cloud' Session

When you have fisined you session on SNA in the Cloud, please press ALT+CTRL+END and select End Session. If you dont do this, you will still be using memory, thus making it slower for others.

6. Searching

When searching for Customers (in Order / Enquiry or Quote searches) remember to type in the Case in which it is entered. Usually Upper case first letter.

Direct Searches look from the First character entered where as scan searches will search for the group of letters. Direct are instant and scan can take a short period of time.

REMEMBER - Less is More when searching (do not type too much) 

7. Changing Customers

When a new Customer is entered, it will be stored in a central customer database. So if you decide to edit a customer, remember that the edit you do will alter all data relating to that customer.  If you save the wrong customer to your order, then either create a new customer or look up the correct one.